Shipping policy
Thank you for shopping with Chapter 42 & Co. We carefully prepare and package each order and want you to know what to expect from the time your order is placed until it arrives.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Business days are Monday through Friday and do not include weekends or holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, product launches, sales, or periods of high order volume, processing times may be slightly longer. If a significant delay affects your order, we will make every effort to communicate that with you.
Shipping & Delivery
Once your order has been processed and shipped, estimated delivery is typically 3–5 business days, depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.
Please remember that processing time and shipping transit time are separate. Most orders should arrive approximately 4–8 business days after the order is placed, although carrier delays may occasionally occur.
Shipping rates and available shipping methods are displayed at checkout.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation with tracking information at the email address or contact information provided during checkout.
Please allow time for the carrier to update tracking information after your shipping notification is received.
Shipping Address
Please carefully review your shipping address before submitting your order.
Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has entered processing or has shipped, we may not be able to make changes to the delivery address.
If you notice an error in your shipping address, please contact us as soon as possible at info@chapter42andco.com.
Preorders
Products identified as preorder items will include an estimated availability or shipping timeframe on the product page.
If your order contains both in-stock and preorder items, your entire order may be held and shipped together once the preorder item becomes available unless otherwise stated.
Preorder processing and availability times may vary and can take approximately 2–3 weeks, depending on the product.
Lost, Missing, or Stolen Packages
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.
You may also contact us at info@chapter42andco.com, and we will assist with available shipping or tracking information when possible.
Chapter 42 & Co. is not responsible for packages lost or stolen after confirmed delivery to the shipping address provided at checkout.
Damaged Packages
Please inspect your order when it arrives.
If an item arrives damaged or defective, or you receive an incorrect item, contact us at info@chapter42andco.com within 2 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the item and shipping packaging when applicable.
Damaged, defective, and incorrect items are handled according to our Return & Refund Policy.
International Shipping
At this time, Chapter 42 & Co. ships within the United States only. International shipping is not currently available.
As our company grows, international shipping options may be added in the future.
Contact Us
Questions about shipping or an existing order can be sent to:
Chapter 42 & Co.
Email: info@chapter42andco.com
We are happy to assist with questions regarding your order, shipping status, or delivery.
Last updated: August 2026