Refund policy

At Chapter 42 & Co., we want you to love your experience with us. Because many of our products are handcrafted, personal-use, home fragrance, and self-care items, all sales are final. We do not accept returns or exchanges for change of mind, scent preference, or personal preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us within 2 days of delivery at info@chapter42andco.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the damaged, defective, or incorrect item
• Photographs of the shipping packaging if the item was damaged during transit

Once we receive your request and supporting information, we will review your claim and respond within 2–3 business days.

If your claim is approved, Chapter 42 & Co. will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Refunds

If a refund is approved, it will be issued to your original payment method.

Once the refund has been processed by Chapter 42 & Co., please allow approximately 5–10 business days for the credit to appear on your account. Processing times may vary depending on your bank or financial institution.

Original shipping charges are non-refundable unless the refund is the result of an error by Chapter 42 & Co.

Non-Returnable Items

For health, hygiene, safety, and product-integrity reasons, we cannot accept returns of opened or used personal-use, home fragrance, or self-care products.

We also do not accept returns or exchanges on:

• Gift cards
• Final-sale or clearance items
• Customized or personalized products

Damaged, defective, or incorrect items may still qualify for a replacement or refund under the policy above.

Order Issues & Contact Information

If you have a question or concern about your order, please contact us at:

Chapter 42 & Co.
Email: info@chapter42andco.com

We are committed to reviewing order concerns fairly and providing a timely resolution when there is a problem with your order.

Last updated: August 2026